All businesses need cash, all businesses raise invoices, therefore all businesses need a Credit Controller. Every business needs to be able to send out invoices to get paid. Therefore, a good familiarity with invoices and the legal requirements that must be incorporated on an invoice are essential. In addition, if you have created an invoice you will then be in a position to create a quote form, a statement and estimate form.
Once an invoice has been created, then it may need to be chased for payment. Many businesses, especially small businesses are reluctant to undertake credit control. This is an ideal job to do working from home.
You will need to know what computer software package the template will be installed on. Each software package could have specific requirements and how the invoice needs to be stored on the software. You will also need to know how the invoice will be sent, email or post.
Suggested Skill Requirements for a Credit Controller
- Equipment. You will need a computer, accounts software and an understanding of basic
- Computer access. Access to your clients IT system would be an advantage, this can be done via a VPN.
- Excellent organisational skills. You need to know what is going on at all times with invoices and payments. Keeping records and a plan will be a must. If a client customer has said an invoice will be paid on a certain date, you need to ensure you check the bank to confirm the payment has been If not If you are disorganised this is not the job for you.
- Reliability. This is a job that needs to be conducted at least once a week if not more. You will need to be able to dedicate time your client on a regular basis.
- Customer service. Understanding customer services are You may be collecting or chasing money. However, your client may need to keep their customer for the business to stay in operation.
- Accuracy and attention to detail. You will need to be able to read the invoice, complaints and any queries that arrive from an invoice. Knowing what is going on with the customer at all times.
- Calm and professional manner. Money is a very emotive issue even if it is for a company, so a professional attitude and understanding when people are yelling and screaming at you will be very critical. A thick skin would be an advantage.
- Understanding of Accounts. Understanding accounts practices, language and accounting theories would be an advantage but not necessarily vital for a credit controller. If you are going to do other accounts practices, like a VAT return than accounts knowledge will be essential. This could also include some understanding of some legal requirements.
Further Reading if you want to work from home
In conclusion, you may like to find out what jobs you could do working from home from our book entitled ‘Jobs to do working from Home‘ by Julie C Farmer.